Looking for a movie or tv show with a DIY store scene involving a drill

My brother remembers seeing a scene from a tv show/movie/online video about a customer coming into what he thinks is a DIY store looking to return a drill or nailgun type tool. It’s possibly some sort of employee training video on how to best handle difficult customers and potentially results in a fight because the customer either didn’t have a receipt or bought the tool in a different store. It’s been annoying us for days so if anyone knows what we’re talking about we’d be forever grateful!

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